# Shipping & Ordering > SHIPPING ORDERING Most Osprey orders ship free via Fed Ex Ground and are processed in 12 business days For expedited shipping orders placed after 100pm Source: https://osprey-us-prod.kustomer.help/en_us/shipping-ordering-ByNI0ZJn3 Last updated: 2026-06-26T18:26:28.001Z **ORDER PROCESSING & SHIPPING METHODS:** Most Osprey orders ship free via FedEx Ground and are processed within 1–3 business days. Orders with expedited shipping typically require 1–2 business days for processing. Please note that shipping and processing times may be longer during peak periods, such as the holiday season. Orders shipping to PO Boxes, APO, FPO, or DPO addresses, as well as non‑contiguous U.S. states and territories, are shipped via USPS Ground Advantage. Because USPS Ground Advantage may involve overseas or extended transit, delivery times for these orders may be longer than standard ground shipping within the contiguous United States. Expedited shipping is not available for these destinations. Osprey does not ship on non‑business days, including weekends and observed holidays. Looking for information on International shipping? Osprey products are available throughout the world via our excellent group of distributors. For more information, please see this list of [Osprey distributors](https://knowledge-base.osprey.com/international-customer-service-S1hBJGkh2). **HOW MUCH WILL SHIPPING COST?** **Amount Threshold** **Ground** **Expedited** Regular Orders Free $50\* Pro Deal Orders $10\*\* N/A \*Expedited shipping is not available for PO Boxes, APOs, or Pro purchases. \*\*Free shipping is not available to Pro Deal customers. **WHEN DOES MY ORDER SHIP AND WHEN WILL IT ARRIVE?** We strive to ship your order as quickly as possible. Depending on the time of day your order is placed, processing may take up to 3 business days during normal business hours. Shipping timelines may be affected by observed holidays or carrier peak periods. Once your order ships, you will receive an email confirmation with tracking information for all shipping methods. Tracking details may take up to 24 hours to appear on the carrier’s website while the package is transferred to their facilities. If you don’t see tracking information right away, we recommend checking again the next business day. Please also check your spam or junk folder and consider adding Osprey to your safe sender list to avoid missed notifications! We cannot be held responsible for lost or stolen packages. What are the average shipping times? After your order has shipped, estimated delivery times are as follows: * FedEx Ground Shipping: 5–7 business days\* * FedEx Expedited Shipping: 1–3 business days\* * USPS Ground Advantage: 2–5 business days\* \*Transit times do not include processing time and may vary based on carrier conditions, overseas travel, or peak shipping periods. We are unable to guarantee delivery dates, but we’re committed to getting your order out as quickly as possible. **WHAT IF I HAVE SPECIAL DELIVERY REQUIREMENTS?** We’re happy to help you with your special delivery requirements. For example, if you can’t receive Fed Ex, but also have no PO Box, please contact customer service and we’ll do everything we can to accommodate your delivery needs. **I MADE A MISTAKE WHEN PLACING MY ORDER. CAN I CHANGE IT?** Our goal is to ship your order as quickly as possible. So, once you hit submit, the order cannot be changed. **DOES OSPREY SHIP INTERNATIONALLY?** No, currently we only ship within the US. For international customers, please visit our [International Customer Service](https://knowledge-base.osprey.com/international-customer-service-S1hBJGkh2) page.  **RETURNS AND EXCHANGES** **HOW DO I MAKE A RETURN?** We’ve made returning your Osprey item as easy as possible. You have 30 days from receipt of product to [initiate a return](https://knowledge-base.osprey.com/international-customer-service-S1hBJGkh2). We only accept returns for items purchased at osprey.com or by phone. If you purchased from one of our dealers, please make your return to that dealer. Only that dealer will be able to issue a refund. Items must be returned in brand new, unused condition, with all hang tags and packaging intact. If not, your return may not receive the full refund. Usually, a refund will be issued within 7-10 business days after receipt to the credit card or PayPal account that you used to make the purchase.  **HOW DO I EXCHANGE SOMETHING?** We’ve made exchanging Osprey products as easy as possible. Place a new order at osprey.com for the new item you would like. Follow the [Return instructions](https://knowledge-base.osprey.com/returns-HJ1Q1z1h3) to return the old item. **HOW DO I RETURN/EXCHANGE SOMETHING THAT I DIDN'T BUY DIRECTLY FROM OSPREY.COM?** Please take your return or exchange back to the original point of purchase for processing. Only that dealer will be able to issue a refund. **HAVE YOU RECEIVED MY RETURN?** When you return an item using [our returns process](https://knowledge-base.osprey.com/returns-HJ1Q1z1h3), you can track your package by going to UPS and entering the return tracking number provided. Using the return shipping label will allow us to track your return or exchange. **HOW LONG DOES IT TAKE TO PROCESS MY RETURN/REFUND?** Refunds will be issued within 7-10 business days after receipt to the credit card or PayPal account that you used to make the purchase. Credits may take up to an additional 5 business days to post on your account. Final credit to your account depends on the policies of the bank or institution of the card or account used. [www.osprey.com](https://www.osprey.com/)