# Customer Support Center

> ALL MIGHTY GUARANTEE          SHIPPING AND ORDERING         NEED A PACK REPAIR         ORDER RETURNS         NEED A PART REPLACEMENT         PRO SALES         O

Source: https://osprey-us-prod.kustomer.help/en_us/customer-support-center-S1WM4T4W6

Last updated: 2026-04-24T11:21:54.273Z

[ALL MIGHTY GUARANTEE Need a Pack Repair or Replacement Part? We’ve got you covered!](https://www.osprey.com/customer-support/all-mighty-guarantee) [SHIPPING AND ORDERING](https://knowledge-base.osprey.com/en_us/shipping-ordering-ByNI0ZJn3) [ORDER RETURNS](https://knowledge-base.osprey.com/en_us/returns-HJ1Q1z1h3) [PRO SALES](https://www.osprey.com/prodeal/application/) [LEGACY OWNERS MANUALS](https://www.osprey.com/legacy-owners-manual) [NEED A RESERVOIR PART OR REPAIR](https://knowledge-base.osprey.com/en_us/reservoir-warranty-BkNmXCJ33) [POCO SEAT PAD UPDATE](https://knowledge-base.osprey.com/contact/poco-seat-pad-update-SJxwVCAp2) [INTERNATIONAL CUSTOMER SERVICE](https://knowledge-base.osprey.com/en_us/international-customer-service-S1hBJGkh2) [CUSTOMER SERVICE FAQ](https://knowledge-base.osprey.com/en_us/frequently-asked-questions-B1hgM1n3) [AVALANCHE AIRBAG REGISTRATION](https://knowledge-base.osprey.com/contact/avalanche-airbag-system-registration-Sk8cxV5a2) [POCO REGISTRATION](https://knowledge-base.osprey.com/contact/poco-registration-form-Hyt2a6R62)

**IDEA SUBMISSION POLICY**

At Osprey, our team enjoys hearing from our customers. The team values any comments, concerns that regard our services or products. However, Osprey’s company policy does not allow our team members to engage in the acceptance of product related ideas other than ones requested. Osprey’s policy is in place to avoid any misunderstandings that have the potential to arise when projects developed by the team seem similar to another person’s idea. Osprey asks that our team does not receive any unsolicited ideas for product and/or artwork. Should you submit an unsolicited idea for a product and/or artwork, your submittal will not be subject to confidentiality, compensation or use.

**PRICE ADJUSTMENT POLICY**

At Osprey, we strive to provide the best customer experience possible. If you have purchased an item from Osprey.com that is marked down within 14 days of your purchase, we will refund the difference to you. Sale item must be the same style, size and color. We do not price match competitors or authorized retailers. Please contact us for more information.

## CAN'T FIND WHAT YOU ARE LOOKING FOR?

If you are unable to find the information you are looking for in the customer support center, please contact one of our Customer Service Representatives and we will help answer your questions.

**Customer Service Hours :**

8am - 5pm MST\*, Monday - Friday

1-866-284-7830

  

[Contact Us](https://www.osprey.com/contact-us)